Northwest Airlines Employees Fight Outsourcing (05:56)

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Northwest Airlines' Employee Stock Ownership Plan (ESOP) gave union employees an ownership stake in the company. The company has established a committee comprised of labor and management representatives to review outsourcing practices.

Labor-Management Relations at Northwest Airlines: Labor's Viewpoint (05:24)

Union leader Marv Sandrin finds senior level management at Northwest Airlines to be more respectful of employees than in the past. Sandrin believes today's managers understand company success relies on a positive work culture.

Labor-Management Relations at Northwest Airlines: Management's Viewpoint (02:05)

Richard Anderson, senior vice-president at Northwest Airlines, characterizes the relationship between management and labor as pragmatic and based in common sense. He believes a good working relationship between management and union leaders is essential for a successful company.

Outsourcing at Northwest Airlines: Labor's Viewpoint (02:34)

Union leaders at Northwest Airlines took an active role in bringing outsourced work back to their workers. They looked for ways to do the work faster, more efficiently, and with a higher level of quality than their competitors.

Outsourcing at Northwest Airlines: Management's Viewpoint (04:16)

Management at Northwest Airlines credits a collaborative relationship with union leaders for bringing outsourced work back to their own employees. The union responded creatively to Northwest's need for more efficient production.

Labor-Management Collaboration at Northwest Airlines: Mutual Responsibilities (03:33)

A shared sense of responsibility for the company's success has helped Northwest Airlines workers and management develop a collaborative relationship. Union leaders credit management for including labor in problem-solving and decision-making processes.

Labor-Management Collaboration at Northwest Airlines: A Matter of Trust (05:08)

Trust between management and labor at Northwest Airlines has contributed to a positive work culture and a collaborative working relationship. The trusting relationship is mutually beneficial and contributes to the company's success.