Segments in this Video

Practical Strategies for Resolving Conflict: Introduction (00:51)

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Conflict within an aged care facility is a part of daily life. This film will look at conflict with staff, relatives, peers, doctors, and administration, and suggest different courses of action.

Conflict between Staff and Relatives (03:44)

See examples where a staff member gives a non-assertive response, an aggressive response, and a response using two assertive communication techniques when addressing a relative's concern over a patient's clothing. A summary reviews the concepts discussed in this segment.

Conflict between Peers (02:59)

See examples where a staff member responds to her peer using a non-assertive response, an aggressive response, and a response using two skills vital to becoming an assertive communicator. A summary reviews the concepts discussed in this segment.

Conflict between Staff and Doctors (03:14)

See examples where a staff member responds to a doctor using a non-assertive response, an aggressive response, and a response repeating her reasonable request while remaining calm. A summary reviews the concepts discussed in this segment.

Conflict between Staff and Administration (02:57)

See examples where a staff member responds to an administrator using a non-assertive response, an aggressive response, and a response using a technique that is usually the most effective. A summary reviews the concepts discussed in this segment.

Conflict Resolution Overview (03:24)

Review the concepts discussed in this video about conflict management in the health care setting.

Conflict Resolution Conclusion (00:35)

Conflicts will happen. Using the seven techniques discussed in this video will help you manage conflict in the workplace.

Credits: Practical Strategies for Resolving Conflict: Conflict Management in Health Care (00:44)

Credits: Practical Strategies for Resolving Conflict: Conflict Management in Health Care

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Practical Strategies for Resolving Conflict: Conflict Management in Health Care


DVD (Chaptered) Price: $129.95
DVD + 3-Year Streaming Price: $194.93
3-Year Streaming Price: $129.95

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Description

Conflict is any situation where people have a difference of values, expectations, opinions, interpretations, needs or wants. This program is about giving health workers some insight into what constitutes conflict and what contributes to situations of conflict in the workplace. In addition it outlines skills necessary to ensure best possible outcomes when attempting to resolve situations of conflict. Aristotle said “anyone can become angry. That’s easy, but to become angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way—that’s not easy.” The aim of this program is to give participants the best possible chance of success in choosing the right moment, with the right person, in the right way.

Length: 19 minutes

Item#: BVL94177

ISBN: 978-1-60057-912-7

Copyright date: ©2009

Closed Captioned

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Performance Rights

Prices include public performance rights.

Not available to Home Video customers.

Only available in USA.


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