Prepare Logistics (01:25)
The film host provides a list of logistics for successful interviewing.
Determine Structure and Questions (02:30)
Viewers learn about open and closed questions. Questioning pitfalls result from leading questions, multiple-barrel questions, and rambling questions. Productive questions elicit more information than those requiring a 'yes' or 'no' answer.
Build Rapport (01:22)
Viewers learn a range of behaviors that help build rapport between interviewer and interviewee.
Outline Structure and Process (01:43)
Purposeful planning for the structure and process of interviews are essential behaviors for interviewers.
Encourage Participation (00:57)
Viewers learn techniques that enhance interviewee participation in interviews.
Establish Facts (01:53)
Interviewers ask questions that draws out specific information from the interviewee. Important skills include listening for inconsistencies, taking notes, and explaining to the interviewer what kinds of notes you are taking in order to alleviate stress.
Control the Interviews (00:42)
Elements of controlling an interview include honoring the time, regaining focus by pulling back from departures and tangents, moving purposefully towards the interview goal.
Active Listening (01:13)
Actively listening is a skill that is essential for successful interviewing. Viewers learn a step-by-step process for active listening.
Making Judgments (01:51)
When interviews require a judgment--such as a job interview--the interviewer must guard against making a decision early in the interview. Doing so skews all the questions that follow.
Interview Wrap-Up (01:20)
An overview of the interview process is included. Viewers learn the importance of keeping abreast of legislation and company policy that affects interview questions.
Credits: 10 Essential Interviewing Skills (00:17)
Credits: 10 Essential Interviewing Skills
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