Films Media Group

Segments in this Video

Transferring Calls—Phone Skills (02:59)

FREE PREVIEW

For some customers on the telephone, being transferred can be an extremely stressful event, especially if they have already experienced an an unsuccessful transfer or two. The ability to transfer calls within your organization effectively can impact greatly on the impression that your company leaves with that customer. In this training program, viewers will learn several handy techniques to help ensure an effective call transfer takes place, not only for the person transferring the call, but also for the co-worker receiving the transfer. A must-see for all employees using the telephone.

For additional digital leasing and purchase options contact a media consultant at 800-257-5126
(press option 3) or sales@films.com.

Transferring Calls—Phone Skills

Part of the Series : Phone Skills
3-Year Streaming Price: $49.95
Add to Cart

Share

Description

For some customers on the telephone, being transferred can be an extremely stressful event, especially if they have already experienced an an unsuccessful transfer or two. The ability to transfer calls within your organization effectively can impact greatly on the impression that your company leaves with that customer. In this training program, viewers will learn several handy techniques to help ensure an effective call transfer takes place, not only for the person transferring the call, but also for the co-worker receiving the transfer. A must-see for all employees using the telephone.

Length: 3 minutes

Item#: BVL189180

Copyright date: ©2009

Closed Captioned

Related Resources

Performance Rights

Prices include public performance rights.

Not available to Home Video, Dealer and Publisher customers.

Share