Segments in this Video

Responding to Problems and Conflicts: Introduction (02:10)


Infants and toddlers explore the world through objects and social interactions; hear ways in which they communicate. Adults can take steps to minimize conflicts and help children resolve problems.

Problem Prevention Strategies (06:50)

Adults can provide warm, accepting adult-child exchanges; plan a child-oriented environment; provide routines meeting children's needs and wants; build parent-caregiver partnerships; support primary child-caregiver relationships; encourage children's ideas; describe children’s actions and explain actions to other children; continually evaluate the setting and materials; prepare children for transitions; and acknowledge children's feelings.

Limit-Setting Strategies for Infants and Toddlers (02:09)

Adults should view unacceptable behaviors as mistaken rather than bad; encourage children to talk through problems; stop mistaken actions as they occur; state limits in positive terms and explain reasons; and make "I" statements.

Problem-Solving Strategies for Infants and Toddlers: Approach Calmly (01:40)

View examples of caregivers approaching a conflict calmly to de-escalate intense emotions.

Acknowledge Feelings (01:33)

View examples of caregivers acknowledging feelings as a problem-solving strategy for infants and toddlers. This helps them to calm themselves.

Gather Information (01:52)

View examples of caregivers gathering information as a problem-solving strategy for infants and toddlers. This involves observing and commenting with non-verbal infants, and asking "what" with older toddlers.

Restate the Problem (01:08)

View examples of caregivers restating the problem as a problem-solving strategy for infants and toddlers. This involves repeating the information they have observed or heard.

Ask for Ideas for Solutions and Choose One Together (06:16)

View examples of caregivers asking for solution ideas as a problem-solving strategy for infants and toddlers. With non-verbal infants, describe choices or the situation; ask older toddlers for ideas and agreements.

Give Follow-Up Support (02:07)

View examples of caregivers providing follow-up support as a problem-solving strategy for infants and toddlers. Stay nearby to support the solution and tell children "you solved the problem." The strategies may be used in isolation or together, as needed.

Cup Conflict (02:34)

In a conflict with two non-verbal toddlers, a caregiver holds the item in question, acknowledges their feelings, and describes their solution.

Block Tower Conflict (01:03)

Two toddlers disagree over building a tower. Their caregiver calmly explains the problem, asks a question, and facilitates their cooperation.

Water Bottle Conflict (01:50)

Two toddlers both want a bottle. Their caregiver describes the problem, acknowledges feelings, and suggests a solution.

Soap Bottle Conflict (01:32)

A caregiver gathers information about a problem between two toddlers by observing their actions, explains one child's actions to another, and asks simple questions resulting in a solution.

Power Ranger Conflict (02:35)

Two older toddlers want to play with an action figure. Teacher trainer Betsy Evans holds the toy in question, acknowledges feelings, asks for ideas and solutions, and provides follow-up support.

Responding to Problems and Conflicts: Conclusion (01:40)

Adults should anticipate conflicts as a healthy part of social learning. When caregivers consistently use developmentally appropriate problem-solving strategies, infants and toddlers can develop conflict resolution abilities, express feelings verbally, use critical thinking, experience cooperation, and develop trust in relationships.

Credits: It's Mine: Responding to Problems and Conflicts (01:54)

Credits: It's Mine: Responding to Problems and Conflicts

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It's Mine: Responding to Problems and Conflicts

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Children grabbing toys, crying, fighting—problems are bound to happen in infant-toddler spaces. This program shows many strategies caregivers can use to respond sensitively and positively to children's social conflicts, including strategies for problem prevention, positive limit setting, and resolving conflicts—strategies that help children begin to develop important social, language, and reasoning abilities.

Length: 40 minutes

Item#: BVL167499

Copyright date: ©2002

Closed Captioned

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