Introduction—The IT Transformation Journey (01:53)
This video features Vince DeLuca and is intended to inform professionals on becoming a more service-based organization. This segment orients viewers to the topics that will be covered in this video including how a next-gen IT department differs, steps, advice, and future innovations.
IT and Business Today (04:53)
Next-gen IT departments contribute revenue streams to their organization and are no longer seen as a support division. DeLuca explains the evolving relationship between IT and internal business customers. Traditional IT is locked down, controlled, and expensive; CIOs want to maximize efficiency.
Adapting to Next-Gen IT Departments (02:42)
CIOs need to sell the business on the IT's agility, must move to a service-defined enterprise, and examine the supplies available. The most efficient organizations have a combination of internal and external resources. Business leaders should not look at IT as a governing organization but embrace its changing role.
Transforming IT (05:44)
The role of the CIO evolved to include planning long-term strategic opportunities and business goals. The IT department needs to establish a blueprint to incorporate more Agile methodology in the future. Challenges include optimizing the existing base of technology.
Steps to Transforming IT (05:08)
Deluca describes phases to becoming a next-gen IT department including: implementing virtualization, converged infrastructure, automation, orchestration, and cloud-based service. Finance and customer experience should be considered when determining ROI.
Conclusion—The IT Transformation Journey (03:26)
Business users experience technology through personal interaction. Today's CIO needs to manage complexities, insulate business users, and develop agile practices. DeLuca advises embracing the changing role of IT departments.
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