Introduction - The Evolution of Managed Services (01:55)
Corporations can improve the IT department's efficiency by outsourcing the mundane software issues and day-to-day assignments. This video features David Leach and is intended to inform professionals on working with a Managed Service Provider. This segment orients viewers to the topics that will be covered in this video including insights into current trends, challenges, and best practices.
The Managed Services Landscape (07:00)
MSPs partner with existing IT departments to increase efficiency and reduce costs. Logicalis provides support and services within an existing technological space. Leech describes how an MSP can run the service desk, data center, network, storage, or create applications and security protocols.
The Impact of MSPs on Enterprise IT (06:50)
TechTarget recommends that a service agreement documents each party's responsibilities, protects both parties, and sets appropriate expectations. Leech describes typical concerns about MSPs at the leadership and worker levels. With the IT department freed from day to day responsibilities, they can help drive the growth of the corporation.
MSP Challenges (04:57)
Management should explain to the IT Department how their role would change and provide training. Create a project plan to follow. Leech describes how to get started working with an MSP and suggests not giving potential vendors a too-specific RFP.
Costs and ROI (05:41)
Leaders of organizations working with MSPs tend to reinvest savings into the organization. Leech provides two success stories. Best practices include incorporating a service-defined enterprise, the vendor needs to have a similar corporate culture, and communicate well within the organization and to the MSP.
Conclusion - The Evolution of Managed Services (03:04)
Future innovations include cloud-hybrid delivery and managed security protocols. Embrace MSPs to improve efficiency and reduce costs.
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