Cultural Diversity Introduction (02:45)
Hear definitions for culture, race, and ethnicity. The U.S. is among the most culturally diverse nations; hear demographic statistics for 2009 through 2013. Cultural diversity can be seen as analogous to biodiversity, in terms of interaction with the environment.
Valuing Cultural Diversity (02:06)
Cultural diversity is increasing in the U.S. Learning about other cultures helps dispel negative stereotypes and personal biases about other groups, and helps build bridges to trust, respect and understanding.
Culturally Competent Care (02:19)
The American Nursing Association requires nurses to assess and meet client's healthcare needs in ways honoring diverse cultural preferences. Culture impacts patient views on healthcare and treatment; cultural awareness improves quality of care and health outcomes.
Cultural Diversity Considerations (02:41)
Cultural conflicts occur when we ignore or fail to respect differences. Factors affecting the nurse-patient relationship include religious beliefs, language, non-verbal communication, attitudes about health practices, family interaction, time orientation, space requirements, food preferences, parenting methods, and pain management.
Understanding Western Medicine (02:49)
Asian Americans are the fastest growing group in the U.S. Western medicine is characterized by meliorism, dominance over nature, activism, timeliness, therapeutic aggressiveness, future orientation, and standardization. Hear ways in which these conflict with other cultural beliefs.
Understanding Eastern Cultural Values (02:25)
Put yourself in your client's shoes. Eastern cultures are more community oriented and look inward for self-improvement. Hear minority group growth trends in the U.S. The healthcare workforce should reflect the population to deliver quality care and improve patient outcomes.
Factors Affecting Institutional Cultural Competency (04:20)
Healthcare facilities should value cultural diversity, do cultural self-assessment, be conscious of cultural interactions, institutionalize cultural knowledge, and adapt service delivery. Nurses should be caring and empathetic; client beliefs and values outweigh those of the healthcare team. Institutions tend to reflect Anglo-American cultural values.
LEARN Model (05:46)
Diverse health and disease belief systems impact healthcare providers and patients. View guidelines for serving a multicultural population using the "LEARN" acronym. Apply these guidelines to potential cultural conflict scenarios involving timeliness, language barriers, and non-verbal communication.
Cultural Competency Challenges (05:07)
Cultural competency is an ongoing process. Learn about potential conflicts in recognizing clinical differences among people of diverse racial and ethnic groups, communicating across language barriers, family dynamics, and food preferences. Respect patient religious beliefs and practices, even if they contradict Western medicine.
Cultural Competency Suggestions (03:17)
Learn a few words in your patient's native language. When working with interpreters, use visual aids, repeat important information, and explain the reason for treatments or prescription. Avoid saying "you must." Respect belief systems and listen to your patient to gain their trust.
Credits: Assisted Living: Cultural Diversity in Healthcare (00:26)
Credits: Assisted Living: Cultural Diversity in Healthcare
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