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Meeting Management Challenges 2

Workplaces are fast-paced, challenging, and diverse environments that can create conflict and misunderstanding. Successful resolution of problems among colleagues is a vital aspect of good management. Perfect for managers, staff, and anyone interested in improving communication in the workplace, this dramatization leads viewers through ways to deal with unreasonable demands, individuals who aren't team players, speaking without thinking, and dealing with poor job performance. While an ideal solution isn't always possible, when handled in the right way, one can often be negotiated. Viewable/printable educational materials are available online. (11 minutes)

Playing preview clip:
Communication in High-Pressure Workplace
A worker learns how to explain to her boss that his requests are unreasonable given the fast-paced office culture.