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Developing Assertiveness Skills

We all need to know how to be assertive in various aspects of life. But many people feel overwhelmed or stressed when faced with a particular person or situation. This video teaches practical skills you can use to communicate assertively—both in and out of the workplace. The program teaches what to do in a variety of situations—for example, when a friend wants to borrow something, your boss overloads you, you are underconfident in meetings, or a customer attacks you personally. Viewable/printable educational materials are available online. (14 minutes)

Playing preview clip:
Recognition of Rights
Aggressive communication fails to recognize others' rights, non-assertive communication fails to respect one's own rights, while assertive communication respects your own and others' rights.