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Sales and Service Turnoffs
©2001

So many people in sales and service get it all wrong. This program features the ten core principles of excellent service and the biggest customer turnoffs. Topics in this video include professional image, willingness to help, superb listening, questioning, product knowledge, efficiency, keeping promises, providing extra, solving problems, and opening up to improvement. Viewable/printable educational materials are available online. (15 minutes)

Playing preview clip:
Professional Image
Face to face communication and emails can create a professional image. First impressions are very important for sales people.