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6 Ways to Resolve Conflict
©2001

Resolving conflict is one of the most important—yet elusive—skills people need. Conflict occurs in all types of situations and can have an enormous effect on productivity and morale. This program teaches six practical techniques you can implement immediately to help you achieve effective results. Topics include looking inwards, identifying another’s style, using communication skills, using reflective questions, using positive reinforcement, and using a logical approach. Viewable/printable educational materials are available online. (14 minutes)

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6 Ways to Resolve Conflict
People often find it difficult to resolve conflict in business and personal situations. This can affect productivity and moral. Many conflicts can be resolved using a few steps.