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Presenting with Impact: Sales and Service Masterclass

This program examines how salespeople can present their products and services with greater impact. A panel shares thoughts on presentation style and examines the importance of product knowledge, organization, and order of information. Topics in this insightful video include the difference between responsive and aggressive behavior, formulating the right questions, effective presentation by phone, the importance of relating benefits to needs, and active listening skills. Viewable/printable educational materials are available online. Part of the series Sales and Service Masterclass. (16 minutes)

Playing preview clip:
Product Presentation Demonstration
Psychologist Peter Quarry introduces the panel of experts. A member of the panel demonstrates how she would present a particular product.