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Effective Communication in Business
©2010

When a person has to rush to work in his pajamas because he’s overslept (and, incidentally, his house was demolished by accident while he was asleep in it), it’s the start of what can only be a very bad day. This humorously surreal dramatization tracks “pajama man” around the office to make serious points about verbal vs. nonverbal and formal vs. informal communication; how communication can break down due to misunderstanding or distraction; why failures of business communication can be so detrimental, whether they are internal, B2B, or customer-facing; and the liabilities of unethical communications such as spamming and inappropriate texting. Viewable/printable educational resources are available online. (20 minutes)

Playing preview clip:
Communication: What Is It?
Effective communication is the backbone that holds up a business. Communication is the process of effectively sending and receiving information. It is verbal or non-verbal, formal or informal.