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Don't Hesitate, Communicate: Effective Communication in the Office

Set in an ironically dysfunctional office environment, this dramatization introduces viewers to the strengths and limitations of spoken, written, and visual forms of communication; common barriers to good communication; and ways to overcome those barriers. Examples of communication disconnects are combined with tips on phone etiquette, speaking in meetings and one-on-one, writing e-mails and letters, and body language. Communication killers are then discussed, along with proactive techniques to reduce misunderstandings. The takeaway message? A better understanding of the nuances of different communication modes will help improve employee effectiveness and defuse office conflict. (31 minutes)

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Communication in Action
Communication is the transfer of information between people or entities. It involves the message and its interpretation. Communication is verbal, written, or visual.