DVD (Chaptered)
DVD + 3-Year Streaming
3-Year Streaming

Conflict Resolution and Etiquette

The ability to defuse confrontation and arrive at a solution that is acceptable to everyone involved is a quality that all employers value. This video illustrates how to courteously resolve office conflicts by depersonalizing them, opening the lines of communication, and examining all options in order to come to an agreement. Brainstorming with coworkers is presented as a means of developing consensus. A Cambridge Educational Production. (21 minutes)

Playing preview clip:
Conflict in the Workplace
Conflicts in the workplace are inevitable, and when ever people interact with others, conflicts arise. Resolving conflict is usually more effective when people keep ego and emotions at bay.