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Problem Solving
©2000

Problems are a natural part of the business world, so learning how to solve them efficiently is extremely important. This video demonstrates problem-solving skills for workers in a wide range of occupations. Key elements of successful problem solving, such as staying focused, collecting all of the pertinent data, examining the situation from multiple perspectives, and knowing when to ask for assistance, are highlighted. In addition, role play, active listening, and a positive attitude are offered as proactive measures to help reduce the frequency and severity of work-related problems. A Cambridge Educational Production. (18 minutes)



Playing preview clip:
Problem Solving as a Challenge
People can solve most problems by following a few basic steps that will help them develop a plan of action.