A Brief Guide to Organizational Culture (05:20)
The culture of any company is the attitude of the staff; it can range from authoritarian to democratic. General Mills Managing Director Jim Moseley describes his corporation's culture as having a family feel. Valerie Ngwena says there is no sense of hierarchy at her company when speaking with managers.
Changing the Culture (03:53)
Centor was created in 1973, but nearly disappeared in the late 1990s. Neil Walton bought the company and changed the culture, focusing on the people. Walton is generous toward employees; it does not have to be financial.
Handy's Four Types of Culture (02:40)
Culture types include: power, role, task, and person. Learn the elements of each culture.
Influence of Senior Management (01:49)
The attitude of the boss can have positive or effects on work culture. Employees discuss their boss who is disengaged with workers.
Authoritarian Cultures: Always Bad? (02:32)
Mariette Castellino states it is possible to have an authoritarian organization— the army. She says the military system works because the staff is conditioned to respond immediately to an order.
The Culture of a Workplace (03:03)
The Blakeway Company has two factories. The first plant has antiquated equipment that was once state of the art. The second workshop purchased all new equipment. The environmental differences created tension in both places.
The Man at the Top (02:38)
Managing Director Stephen Maynard assumed leadership shortly after the new plant was built. An employee at the old plant believes the new CEO is part of the problem, because he has not been involved in the industry.
Analyze and Evaluate the Reasons for Culture Problems at Lake End (04:08)
Group norms are informal standards and behaviors workers establish among themselves; group norms may stifle creativity. Departmental rivalries can occur. The financial crash of 2008 was a negative example of group norms.
Positive Use of Group Norms (01:37)
Group norms can apply to formal groups and encourage positive teamwork. Forward thinking companies try to establish positive group norms.
Human Resources Management in Action (03:26)
Centor is an insurance broker in the city of London. It was established in 1973, but almost went out of business. Walton led the company in a management buyout.
What is a Centor Person? (04:49)
Walton states that Centor is more caring than the old elitist company. The firm’s management and employees believe a healthy environment starts with finding the right people. Management at Centor has an open door policy.
Honesty is the Best Policy? (02:04)
Walton states there was poor communication in the old business. He believes being truthful is important. Managers are transparent about what they are doing.
HR Objectives and Strategy in Action: Part Two General Mills UK (01:41)
General Mills started in the 1800s as a flour milling company and is now a worldwide corporation. General Mills in the UK is an autonomous operation but has many brands similar to the U.S.
It's All About the People (02:43)
General Mills invests in its people and encourages them to work in cross-functional teams; the teams are critical to success. Employees provide examples of cross-functional teamwork.
The Questioning Culture (01:07)
Getting the best out of employees is critical to business success. Provide a friendly atmosphere with perks, encourage employees to question the company,
Fighting for Shelf Space (02:13)
The goal is to get products in the best possible shelf location, at the right time, in as many stores as possible. See clips from a Betty Crocker and Nature Valley commercials. Different countries have different taste.
The Community Connection (01:17)
A commitment to corporate social responsibility is important to General Mills. Consider several questions about General Mills' workplace culture.
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